Frequently Asked Questions

(Serving Santa Clara County, Monterey County, San Benito County & Santa Cruz County)

Do you charge for donation pick up?

No — Donation Pick Up does not charge for our service.

The fee you pay goes directly to the professional removal crew that comes to your home. They handle all of the labor, trucks, fuel, and equipment needed to collect your items. The crew keeps 100% of what they charge for performing the pickup.

Why is there a charge from the removal crew?

The crews charge because they are providing a full-service solution:

   •    Supplying trucks, fuel, and proper equipment

   •    A professional team to remove and load items safely

   •    Careful transport of both large furniture and smaller items

   •    Recycling or disposal of items that cannot be donated

Donation Pick Up itself does not receive any of these fees — they are strictly for the crew’s service.

Do you ever host free events?

Yes! 100% of our charity events are free. At these events, we may accept charitable donations or funds on behalf of selected charities, depending on the event.

How much does a donation pick up cost?

There is no set price per item. The crew sets their rate based on:

   •    The size and type of items

   •    The total volume

   •    The effort required for safe removal and transport

For example, a pickup of several large items like couches, dressers, or workout equipment will cost more than a smaller pickup of boxes or clothing. The best way to receive a rough estimate is to send photos of your items or schedule an in-person quote with the crew.